- reduced costs
- improved IT services through the use of proven best practice processes
- improved customer satisfaction through a more professional approach to service delivery
- standards and guidance
- improved productivity
- improved use of skills and experience
- improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.
Why should YOU invest in ITIL in a recession?
The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Please e-mail info@washingtontechnology.org for more information on this ITIL Training Course.
Registration Deadline: 09/16/2009
Ray Anessi, PanglossIT (instructor)
Mr. Anessi brings 31 years in the computing industry to the table, with relevant contributions in all areas of Operational Support, Technology Development, Training and Customer Service. Embracing IT Service Management principles in the early 90’s, he has been an active proponent and architect of many initiatives designed to bring strategic business objectives and everyday IT tactical and operational goals into alignment.
He was one of the first to receive certification at the ITIL EXPERT level, and has received certification across the entire V3 course range. He brings a passion for the subject to the classroom and you will be working with a seasoned professional who also teaches, rather than an instructor who can manage classes through a lengthy PowerPoint experience. In addition to a significantly higher retention and exam pass rate for you (the best in the industry), this turns abstract concepts and frequently dry material into examples & experiences students can relate to on a personal and professional level.
