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2019 FullConTech Playbook

 

Action starts here.

FullConTech is not your typical conference. Yes, there are speakers and leaders to hear from, to be inspired by, and to learn from. There are opportunities to expand your network throughout the day. However, the action could not start without you as an attendee and active participant.

We collectively come together for one day to offer our diverse backgrounds and experiences in a safe and trusted environment to imagine and create possible solutions to complex issues. It’s up to us as individuals or form new collaborative groups to implement these solutions into action.

This Playbook presents ideas for positive change — the “plays” — that were generated and shared at FullConTech. We’ve created the Playbook both as a record of the conversations that took place and as a call to action, to provide everyone who reads it with opportunities for collaboration, innovation, connection, and change.

Choose one or many plays from this year and bring it to life.

Opening Remarks

Michael Schutzler, CEO of WTIA, kicked off the sixth FullConTech event’s theme of “re-envisioning engagement” by emphasizing WTIA’s differentiating qualities of experimentation and incubation of ideas and connecting people across sectors. He succinctly activated the day by encouraging us all to “do work, connect, and invent!” with this year’s invent topics:

  1. The Work Community: An inclusive work culture
    Core question: How do we create an organizational culture that makes our employees feel truly seen and heard so that they stay?
  2. Census-based Community Data: Importance and effect of Census data to power organizations and companies
    Core question: How do we help ensure every person is counted, literally, in our community to get the data that powers all of our organizations?
  3. Companies and Schools Unite: Collaborate to train the future workforce
    Core question: How do we create new partnerships to effectively source diverse talent?
  4. Future of Work: Integrating the gig economy
    Core question: How do we rethink the way our community treats freelancers, contractors, and gig economy workers?
  5. Community Health Innovation: Mental health impact to businesses
    Core question: How can we innovate and address one of the biggest challenges facing our community: behavioral health?

Who attended?

The participants at FullConTech 2019 represented the following sectors:

Keynote Speaker

Dr. Tiffany Manuel, President and CEO of TheCaseMade

Dr. Tiffany Manuel’s energy had us leaning forward to hear how we can create and implement strategies to solve big challenges. She presented five takeaways:

  1. Understand challenges are technical and adaptive
  2. Leverage approaches that are explicitly inclusive with diverse perspectives
  3. Put big rocks first – trust, belonging, stake, understand diverse experience, understand our roles, believe in the power of working together
  4. Stop reminding people how bad it is
  5. Be clear and master the fine art of pulling people forward with storytelling

“Don’t raise your voice, improve your argument.”  — Desmond Tutu

She closed by encouraging us all to be the changemakers, gamechangers, impact investors, risk takers.

Keynote Q&A

Q: Are there regional differences? 

A: Yes. That’s the basis of the work I do with jurisdictions all across the country – I listen to the aspirations of people who live in the community and I help those aspirations to some of the amazing work being done by social change leaders in those same communities.

Q: What is Dr. T’s story?

A: My “WHY” is always my children.  There is nothing more important to me than being a GREAT mom.  I want them to inherit a future, a planet, a country, a community, a life…that is bright.  So I’m working with social changemakers all across the country who have the same aspirations.

Q: What collectives are working well?

A: That’s interesting. I think the cross-sector work happening nationally is extraordinary.  For the first time, we’re starting to see more cross-sector collaboration across business, non-profits, and government in areas where there had not been much alignment in the past. At the local level I’d say, what sparks collaboration can can differ from one place to the next. What sparks one community may not spark another.  I do know however that trust is a major factor in the success of those collaborations.

Q: What is an adaptive challenge?

A: An adaptive challenge is something that no one organization, sector, institution, organization or agency can solve.  It requires lots of stakeholders re-imagining the world around them together. Most of the challenges we face today are really adaptive challenges not technical ones.  Technology is quickly solving the technical ones but the adaptive ones are the ones not being fully addresses.

Q: How do you tell authentic stories?

A: Be authentic.  Ask yourself, how am I affected by this issue?  Include yourself into the story. Relate yourself deeply to it.

To get more details, you can order Dr. Manuel’s field guide here.

2018 FullConTech Play Updates

Below are three 2018 FullConTech Plays completed by volunteer teams.

Play 1: Create cross-sector partnerships between government, community, and private organizations to reach underrepresented communities and tell them about technology opportunities.

Project: For our project, we Created a website that helps people looking for tech classes. This website will be promoted on the City of Seattle’s website and other channels.

Team leads: Ritu Bahl and David Keyes

Play 12: Create a matchmaking program for potential employers and interns to meet.

Project: Survey 10-25 startups on what they are looking for in interns from community colleges and small colleges and sharing that knowledge with schools.

Team leads: Marilyn Saavedra-leyva and Brianna Rockenstire

Play 13: Organize tech talks from experts for students in grades 9-12 (providing an overview of the technology industry — what it is, recent innovations, career opportunities).

Project: Pilot opportunities for Lake Washington Institute of Technology faculty and frontline tech employees from WTIA’s speaker database to go together into Lake Washington high schools and talk about careers in tech. After the first few trial runs, they can share what they learned with faculty at other community colleges and other school districts so that this effort  to organize tech talks from experts for students in grades 9-12 can be replicated.

Team lead: Jonathan Heuer and Brianna Rockenstire

Check out their video updates and demos of these plays:

Flash Talks

This year, the flash talks were presented by the leaders who also moderated and participated in the corresponding invent sessions. These subject matter experts introduced the themes and ideas to be expounded upon in the afternoon sessions.

Venus Rekow, Chief Behavioral Strategist at Neural Shifts

Leading invent session 1: The Work Community – Building inclusive cultures

The challenge is to re-design an inclusive culture. What does that mean to you? What do you want? Inclusive cultures are proven to be six times more innovative. Employees want to feel seen, heard, and grow.

How can this be done? Look at structure (policies and practices), behaviors (values, attitudes, what’s ok/not ok), and communication (framing and channels)

What is the ROI on inclusive cultures? Representation, retention, and an attractive brand/reputation.

Culture starts with your teams (the people). Where can you start?

Lorraine Ralston, Partnership Specialist at the U.S. Census Bureau

Leading Invent Session 2: Census-based Community Data – Accessible, approachable, usable

The Census is coming, and the challenge is to work with communities to promote and make the Census more accessible, approachable, and usable.  Census data affects us every day for things like funding, population forecasting, emergency planning, transportation, schools, and so much more.

Partnerships with business communities in progress with Microsoft, COIL, Chambers of Commerce, and WTIA. What more can be done to overcome misinformation, fear, and build trust?

Dr. Suzanne Ames, Vice President of Instruction at Lake Washington Institute of Technology

Leading invent session 3: Companies and Schools Unite – Building a skilled and diverse workforce

The challenge is figuring how companies and schools can work better together to build a more skilled and diverse workforce in WA that meets demands. With the growing number of job openings, there is a gap in terms of graduates available to fill the demand. This is not just in the tech sector as non-tech sectors are becoming more technical.

We need alternatives like applied baccalaureate degrees to keep up with talent demands. How can the companies in need and schools design programs and strategies that can fill this gap?

Bryan Hockaday, NW Public Policy Manager at Lyft

Leading invent session 4: Future of Work – Working in the gig economy

The challenge is how to best leverage and support the “gig” worker to keep pace with a changing economy. Platform or app-based work like Lyft drivers provide critical additional income and flexibility to those who need it and do not contribute to traffic congestion. Who are these drivers and other alternative workers that are a growing part of the workforce and what do they need to become a supported member of the economy?

Michelle Guerra and Janet Sowards, Licensed Mental Health Counselors (LMHC) and Sr. Clinicians at Premera Blue Cross

Leading invent session 5: Community Health Innovation – Creating access to behavioral healthcare

The challenge is creating programs and access to mental healthcare differently to improve outcomes for the business and person. The economic burden of mental depression is $210 billion. However, it’s not just financial but also impacts humanitarianism and opportunities. Mental healthcare is as critical as physical healthcare. How can programs and access to mental healthcare be improved to remove/reduce stigma and shame?

Peer Consulting

After the flash talks, the day’s path to action continued. Attendees were broken up into table groups with encouragement to join tables with those you don’t know to diversify the conversation. The activity was for each person at the table to describe their work, describe a problem that keeps you up at night, and pose a question to the table group.  This activity allowed attendees to help each other and spark conversations that would continue throughout the day. Participants were encouraged to keep what they heard confidential so that people could feel safe to be candid.

Before the end of peer consulting, we were also encouraged to post our asks and offers for all FullConTech participants to view and facilitate connections.

Asks: Resources/information you need to succeed on a project or in your career and organization

Offers: Resources/information you could provide to others

These “asks” and “offers” have been compiled into the list below. It is only accessible to FullConTech 2019 registrants. When you click on the link, you’ll be requesting permission to view the list, and you’re also welcome to add more to the list.

Invent Sessions

The afternoon invent sessions this year were directly connected to the leaders and content of the morning flash talks. You’ll find the plays and sound bites (quotes from participants that can inform the plays) from each session below.

Ready to act? Have questions? Would you like to be connected with other volunteers in making a difference? Let us know and we’ll connect you.

Playbook Authors (the people who attended FullConTech)

Tom Abbott, Lake WA Institute of Technology

Bilan Aden, African Community Housing & Development

Sudip Adhikari, AWS

David Agumya, FlowPlay Inc

Naveen Ahmed, Flowplay

Suzanne Ames, Lake Washington Institute of Technology

Eillie Anzilotti, Tableau

Tom Arnold, GWATA

Dave Aust, Vulcan Arts+Entertainment

Mauricio Ayon, Indelible Media

Ritu Bahl, Computing For All

Cathy Bahn, WTIA

Kevin Baldwin, F5 Networks

Steve Balo, North Seattle College

Brian Bansenauer, Cascadia College

Vincent Barrailler, Wa Health Benefit Exchange

Ellen Bauer O’Brien, Apprenti

Jack Blaising, Comcast

Jonathan Boulet, Flowplay

Andrea Brado, Atlas Networks

Karla Brollier, Climate Justice Initiative

Sarah Bromling, Rubica

Darci Brown, Premera Blue Cross

Johnathan Buell, Catalyst

Hai-Au Bui, LWTech

Gretchen Burk, Pluralstack

Delia Burke, City of Seattle

Carlos Cadena, Microsoft

Amber Campbell, Premera

Leslie Carlson, Pluralstack

Lazaro Carrion, Cyborg Mobile

Holly Chadwick, HealthStartIQ

Jennifer Chastain, Bank of America

Kamau Chege, Washington Census Alliance

Luisa Chew, Modern Electron

Alexander Colcernian, Qknow

Kimber Connors, Washington State Opportunity Scholarship

Joy Cordell, Premera

Travis Cox, Unloop

Tyrone Cunningham, TAF

Carole Currey, WTIA

Maria D’Angelo, Ad Lightning

Roopini Dan, Comcast

Christopher Davies, Pondhr

Nicholas Day, Applying

Seferiana Day, City of Seattle

Danul De Leon, Microsoft

Michael Dodd, Chameleon Technologies

Joshua Dolim, WTIA

Deborah Drake, authentic writing provokes

Judy Dunne, US Census Bureau

Sally Edwins, Remitly

Nick Ellingson, WTIA

Carmela Ennis, King County Council

Natalia Estevez, Microsoft

Amy Fawcett, Washington Technology Industry Association

Ryan Freeland, Premera Blue Cross

Mark Frischmuth, DemocracyLab

Lucy Gitau, Northwest Kenyan Community Association

Tyrone Grandison, The Data-Driven Institute

Brett Greene, New Tech Northwest

Ian Griswold, WTIA

Michelle Guerra, Premera

Sarah Haggard, Tribute

Xuny Haley, CoMotion Labs

Emily Hallam, Premera Blue Cross

Neil Halpern, Base2 Solutions

Ken Hang, Green River College

Peter Hasegawa, MLK Labor

Nicole Herrera, Washington State Senate

Jonathan Heuer

Maren Higbee, Mighty Media Studios

Amy Hirotaka, WA Assn of Criminal Defense Lawyers

Liz Hollerman, Bellevue College

Rebecca Hong, Microsoft

Cole Hoover, WTIA

Carolyn Hubbard, Committee for Children

Fred Hwang, Vulcan, Inc.

Linda Hyland, Kitsap Community Network

Riley Inn, CenturyLink

Nick Jackal, Cambia Grove

Scott Jarnagin, Simplexity Product Development

Hnin Johnson, UW Seattle

Nathan Johnson, Premera

Chiew Jones, Bellevue College

Joe Jornadal, HomeStreet Bank

Tom Juarez, Kitsap Economic Development Alliance

Alysa Kelsey, Bellevue College

David Keyes, City of Seattle Information Technology

Hien Kieu, Partner in Employment

Noah Kittlelson, Pluralstack

Japhet Koteen, Community Attributes

Miri Kudinov, UW

Sunset Kwon, Bellevue College

Jody Laflen, Bellevue College

Judy Lee, WTIA

Lawrence Lerner, Dragonchain

Xiaoxuan Li, Bellevue College

Bethany Lindsey, Ada Developers Academy

Ru Liu, Groota Inc.

Chris Longston, Pacific Science Center

Ruby Love, Front & Centered

J. Fernando Luna, Entre Hermanos

Jennifer Lynch, Pluralstack

Alka Manchanda, Computing For All

Tiffany Manuel, TheCaseMade

Mafe Martino, The Vida Agency

Zack Mazzoncini, Data Story Academy

Nick McDonald, Comcast

Vonzell McDowell, Education Consultant

Aileen McGraw, WeWork Labs

Stefanie McIrvin, Renton Technical College

Michelle Melero, North Seattle College

Sameth Mell, CIRCC

Brian Mellinger, Magick.ai

Nicholas Merriam, sea.citi

Riq Molina, Bank of America

Jessica Monger, WSOS

Mike Monroe, WTIA

Ashley Monson, Tableau

Amy Morrison, Lake Washington Institute of Technology

Derrick Morton, Flowplay

Fabienne Mouton, Center for Career Connections

Nic Munson, Modern Electron

Kiwa Nadas, Comcast

Frank Nam, Seattle Foundation

Hoang Ngo, N/A

Ngam Nguyeb, Partner in Employment

Amy Nguyen, Seattle Department of Transportation

Nathan Nguyen, Lake Washington Institute of Technology

Jimmy Nguyen, Microsoft

Brittny Nielsen, Compass Housing Alliance

Lisa Nitze, Nitze-Stagen

Zhanar Ospanova, Boeing

Sufi Parikh, Vulcan, Inc.

Kyle Parsons, Premera Blue Cross

Doug Pearson, Flowplay

Alex Peder, Corrio, SPC

Kuan Peng, Amazon

Elena Perez, Puget Sound Sage

Julie Pham, WTIA

Deena Pierott, iUrban Teen

John Powers, Kitsap Economic Development Alliance

Thomas Price, WTIA

Aaron Pritchard, Port of Seattle

Dan Purkey, The Open Door Group, LLC

Sanga R, CoreStack

Syeda Rahman, Accenture

Lorraine Ralston, US Census Bureau

Sasha Rayburn, WTIA – Apprenti

Venus Rekow, Neural Shifts

Marie Rice, Comcast

Esther Richmond, Bank of America

Sabrina Roach, NYU

Lynne Robinson, City of Bellevue

Craig Robinson, Flowplay

Brianna Rockenstire, AppConnect NW

Jonathan Rodgers, CenturyLink

Alexis Rodich, SEIU 775

Joe Roets, Dragonchain

Maki Roggers, Microsoft

Thyda Ros, Khmer Community of Seattle King County

Brittany Ryerson, TLG Learning

Marilyn Saavedra-Leyva, MESA at Seattle Central College

Sabra Schneider, City of Bellevue

Johannes Schonberg, Navy Undersea Warfare Center Keyport

Curtis Shaw, Comcast

Allison Shields, Seattle Central College

Ryen Shimizu, Igor Institute

Maxx Silver, FareStart

Parteek Singh, Washington SBDC, Redmond

Aeone Singson, Microsoft

Leonard Smith, Teamsters 117

Abby Solomon, SEIU 775 Benefits Group

Janet Sowards, Premera Blue Cross

Shoba Sriaiyer, Act Now Mantra

Abi Stewart, Remitly

Jenice Stover, WTIA

Alison Stroll, PMO

Daniel Suh, Bank of America

Karise Swainson, TLG Learning

Murray Thompson, Cambia Grove

Stephanie Thorpe, Office for Civil Rights, City of Seattle

Jonathan Tomhave, Lake Washington Institute of Technology

Di Trenh, Bank of America

Jenefeness Tucker, Washington SBDC, South Seattle

Sylvia Unwin, Bellevue College

Ariana Vallejo, Entre Hermanos

Kristen Van Dam, Flowplay

Elisebeth VanderWeil, Hopelink

Alexandra Vaschillo, Lake Washington Institute of Technology

Mandira Virmani, Computing For All

Kim Vu, Remilty

Kevin Wang, Microsoft Philanthropies TEALS Program

Andrew Weller, Education Research Data Center

Logan Wescott, CenturyLink

Elora West, Mighty Media Studios

Indika Williams, CenturyLink

Aimee Wilson, Accenture

Abigail Wise, MeisterLabs

Madison Woo, WTIA

Scott Woodard, Comcast

Kendee Yamaguchi, Snohomish County

Rebecca Yang, Facebook

Cynthia Yongvang, Hmong Association of WA

Mohamed Zerrouki, Lake WA Institute of Technology

FullConTech Core Team

Cathy Bahn, 2019 Playbook Author & Researcher

Callie Chadwell, Events Project Manager

Amy Fawcett, Sr Manager, Marketing Operations

Ian Griswold, Manager of Government Affairs

Cole Hoover, Program Manger

Julie Pham, Phd, Vice President, Community Engagement

Madison Woo, Graphic Designer

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